Over my 35 year career, I’ve been a Parts Driver, Parts Manager, Service Administration Manager, Service Manager, and General Service Manager. I later transitioned into the DMS side of the industry. I started out working with a company that had a DMS repackaged from the Newgen System and was partnered with DIS Ltd. I later purchased their support contracts and found myself the owner of a software company. Throughout this stage of my career, I performed training, consulting, support, installations of new systems, developed new software, maintained legacy software, setup CRM and follow-up systems, and later worked for a dealer as an Information Technology Manager.
I’ve worked for, supported, trained, or consulted with dealers across North America and the Caribbean such as Mills Motors Buick GMC, Hogan Chevrolet, Roy Foss Motors, Taylor Auto Mall, Charles McEnearney & Company, Marvin Starr Pontiac Buick, West York Chevrolet Oldsmobile, Pineview Pontiac Buick, Walnut Creek Ford, Hilltop Ford (Walnut Creek Ford and Hilltop Ford are part of the Stead Automotive Group), Dave Gill, Bartow Ford, Wolfe Chevrolet Oldsmobile, Wolfe Mazda, Donway Ford, Jubilee Ford, Bob Johnston Chevrolet, and several others.
My unique experience on both sides of the dealership business (Fixed Operations Management and everything in the DMS business), coupled with my knowledge and technology skills, has given me a distinct advantage in recognizing areas for improvement, identifying root sources and causes of issues, solving problems, and implementing solutions.
For 35 years I have been helping dealers find new sources of revenue, decrease expenses, train employees, improve processes, and find innovative ways to sell more labour hours and parts with results in the millions of dollars. I'd love to help you too!
You can follow me on LinkedIn.